Terms and Conditions:
'Attendee(s)' - Any individual or individuals attending a course or receiving the services directly from HTS
'Client' - Any company, person or firm that purchases the services from HTS.
'Charge(s)' - The HTS's charges in place from time to time, and as agreed with the Client.
'Contract' - The contract between the supplier and the client incorporating these terms and conditions
'HTS' - The supplier of the services, being HTS Training Ltd, company no. 7142129, registered address Little Compton, Rannoch Road, Crowborough, East Sussex, TN6 1RB.
'In-house Course' - A course run by HTS for a single client, usually at premises owned or managed by the client
'Materials' - Any Documents supplied by one party to another relating to the Service
'Open Course' - A course run by HTS for more than one client, at premises not owned or managed by the client
'Service(s)' - The service(s) supplied to the Client by HTS Training Ltd
'Terms' - These general terms and conditions
Notes: In these definitions and throughout the Terms the singular includes the plural and vice versa.
These terms and conditions will apply to the provision of any services and supersede any other terms and conditions.
2.1 On confirmation of purchase of the Services, HTS will confirm the order in writing by invoice or by order confirmation. An offer to purchase the Services shall not be accepted until HTS have confirmed in writing. On written confirmation of an order or on date of invoice, a contract is deemed to be formed between the parties.
2.2. The Client shall promptly provide HTS with any materials and other equipment items necessary for HTS to properly perform the Service.
2.3. HTS may alter these Terms at any time if necessary to comply with any relevant safety or other statutory requirements, or which do not materially affect the nature or quality of the Service.
- Clients Obligations
3.1. The Client agrees to provide sufficient details of all Attendees in order for HTS to provide the Services.
3.2. The Client warrants that any Attendees shall be physically able and competent to attend the Courses, and carry out any practical elements in full.
- Attendee Obligations
4.1. Students attending HSE approved courses must attend the whole course in order to meet the required criteria, therefore good time keeping is essential.
4.2. Failure to attend any part of the course will result in the student not being assessed as competent and we will not be able to issue them with a certificate. Due to this we reserve the right to refuse any late arrivals entry to the course. Reasonable efforts will be made to delay the start of a course if there are any major unforeseen circumstances affecting students' ability to reach the venue.
5.1. The Client agrees to pay the charges as set out in the invoice within 30 days of the date of the invoice, but no later than 14 days before the provision of the Services.
5.2. If the Client is issued with an invoice within 14 days of the provision of the services, the Client agrees to pay in full on receipt of the invoice.
5.3. The Charges and terms may be varied by HTS from time to time.
5.4. All quoted prices and Charges exclude VAT, for which the Client is additionally liable.
5.5. We accept payment by cheque or BACS.
5.6. Cheques should be made payable to HTS Training Ltd.
5.7. HTS may charge interest on any outstanding amounts at the rate of 8% above the base rate from time to time of National Westminster Bank Plc, from the date due for payment, until the outstanding amount is paid in full.
5.8. HTS reserves the right to suspend the Services if any amounts are outstanding.
5.9. If payment of any charges have not been received at least 7 days before the commencement of the Services, HTS reserve the right to cancel the Services, and the Client will at HTS's discretion, be liable for 100% of the outstanding Charges.
6.1. Provisional bookings over the phone will be held for a maximum of 7 days if the booking is made at least 28 days prior to commencement of the course.
6.2. Candidate names must be received by us no later than 14 days prior to the booked Course commencing or on booking if booked less than 14 days before start date of the booked Course.
- Warranties and Liability
7.1. HTS Training Ltd warrants that all services will be provided using reasonable care and skill.
7.2. Subject as expressly provided in these terms and conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law and HTS shall not be liable to the Client for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever, whether arising out of or in connection with the supply of the Service.
7.3. HTS Training Ltd cannot be held responsible for any circumstances outside our control which may affect our ability to fulfil our commitment to you. Such circumstances include (but are not limited to) adverse weather conditions, illness, unexpected changes in legislation etc.
7.4. In the unlikely event of HTS having being unable to run a particular course, HTS will arrange to run the same course at the same or similar venue at a time convenient to both parties. If no convenient arrangement can be made, HTS will refund those fees already paid by the Client, for the Service(s) that were not delivered.
7.5. The entire liability of HTS Training Ltd under or in connection with the Services shall not exceed the total charges paid by the client.
7.6. HTS shall not be liable to the Client, or in breach of contract, if they delay in performing, or fail to perform, any of their obligations to the Client, if that delay or failure was beyond its reasonable control.
7.7. HTS does not accept liability for any accidents or misuse of training carried out by any students after they have completed the course. We strongly recommend that any first aider take out a Good Samaritan insurance or other relevant insurance to cover them when providing first aid or other first aid related activities. It is the responsibility of the Attendees to obtain any necessary insurance.
7.8. Students who participate in training with our company do so at their own risk. We have to comply with HSE regulations for all our approved HSE course and reserve the right to make any changes to these courses as required by the HSE without prior notice. In line with our company's policy of Continuous Professional Development for all our trainers we also reserve the right to make any changes necessary to course content and material in line with recommendations from relevant bodies such as the Resuscitation Council etc.
7.9. By booking a course the Client agrees that they have read and understood these terms and conditions.
- Changes and Cancellations by the Client
8.1. Open Courses
Cancellation charges for open courses are as follows:
8.1.1. Cancellation between 22 and 28 working days before day 1 of course: 25% of course fee
8.1.2. Cancellation between 15 and 21 working days before day 1 of course: 50% of course fee
8.1.3. Cancellation within 14 working days of day 1 of course: 100% of course fee.
8.1.4. If you re-book on to an equivalent course with us at the time of cancellation, we will waive the cancellation charge, and charge instead, a transfer fee of £50, plus any other unavoidable costs.
8.1.5. Non-attendance to a course will not be considered as a cancellation, and the Client will be liable for the full Charges.
8.2. In-house Courses
8.2.1. We require a minimum of 7 working days notice for change of date if the course is held on your premises. An administration fee of £75 may be charged and any other unavoidable costs may be recovered.
8.2.2. Rescheduling is subject to availability of your proposed new date.
8.2.3. Cancellation between 15 and 21 working days before day 1 of course: 25% of course fee
8.2.4. Cancellation between 8 and 14 working days before day 1 of course: 50% of course fee
8.2.5. Cancellation within 7 working days of day 1 of course: 100% of course fee.
9. Changes and Cancellations by HTS
9.1. HTS reserve the right to cancel or reschedule courses due to low numbers of delegates on a particular course. In this case, every effort will be made to reschedule the course to a time convenient to all parties.
9.2. In such a case, HTS will make all reasonable efforts to notify the Client in advance, via their preferred means of contact.
9.3 HTS reserve the right to move delegates to an equivalent course on an alternative date and/or location. If no convenient arrangement can be made, HTS will refund those fees already paid by the Client, for the Service(s) that were not delivered.
9.4 In each case, where multiple candidates are attending from a single organisation, HTS will notify the central booking contact, not the individual candidates.
10.1. A course certificate is included in the course fee.
10.2. Certificates for HSE approved course will be sent to the invoice/requested address following the successful completion of the course. Any additional certificates will incur an admin fee of £20.00 including postage and packing.
10.3. Certificates of attendance for non-HSE courses are handed out at the end of the course
10.4. For open courses and courses at our venues, tea, coffee and water are included. Please note that no lunches are provided for candidates.
10.5. For in-house courses, HTS asks that the Client provides a suitable, carpeted location with sufficient space, complete with flip chart and paper, TV with DVD player, and tea, coffee and water as refreshment.
10.6 For in-house courses, HTS may, at its discretion, charge excess mileage, at a rate of 45p per mile, for all mileage exceeding a 75-mile round trip from Bedford to the client's premises.